Privacy Policy

Privacy Policy

SDDS Sàrl, Route de Villars-le-Grand 18, 1585 Salavaux, is the operator of the shop website.swiss-domotique.ch and the services offered on it. It is thus responsible for the collection, processing and use of your personal data as well as for the compliance of the data processing with the applicable data protection legislation.

We attach great importance to your trust, which is why we take data protection very seriously and ensure appropriate security. We obviously comply with the legal provisions of the New Federal Data Protection Act (nFADP), the Ordinance on the Federal Data Protection Act (PLOD), the Telecommunications Act (LTC) and other data protection provisions of Swiss or EU law that may apply, in particular the General Data Protection Regulation (GDPR).

To find out what personal data we collect about you and for what purposes we use it, please read the information below carefully.

 

1. Visiting our website

When you visit our site, our servers temporarily record each access in a log file. The following technical data are then entered, in principle as for any connection with a web server, entered without any intervention on your part and stored by us until their automatic deletion after a maximum of 24 months:

- the IP address of the computer accessing the site,
- the name of the owner of the IP space (usually your Internet service provider),
- the date and time of access,
- the website from which you accessed our site (original URL) and possibly the search keywords used,
- the name and URL of the file consulted,
- the status code (e.g. error message),
- the operating system of your computer,
- the browser you are using (type, version and language),
- the communication protocol used (e.g. HTTP/1.1) and
- possibly your username from a registration/authentication.

The purpose of collecting and processing this data is to enable the use of our website (establishment of a connection), to guarantee the security and stability of the system in the long term and to enable the optimisation of our online offer, but is also for internal statistical purposes. This processing is based on our legitimate interest pursuant to Art. 6 para. 1 let. f GDPR.

  

2. Creation of a customer account

To place orders on our online store, you can order by creating a customer account. When you register for a customer account, we collect the following data:

- first and last name
- postal address
- date of birth
- telephone number
- email address
- password

This data is collected for the purpose of providing the customer with direct and password-protected access to their basic data, stored in our system. The customer can consult his completed and current orders or manage /modify his personal data.

Your consent according to Art. 6 para. 1 let. a GDPR is the legal basis for data processing for this purpose.

 

3. Purchase on the online store

If you wish to place orders on our online shop, we need the following data for the execution of the contract:

- first and last name
- billing address (if different from the delivery address)
- payment information (depending on the payment method chosen)
- identifiers, namely email address and password (for registered customers)

Unless otherwise provided in this Privacy Policy or lack of separate consent from you, we will only use the aforementioned data to perform this contract, including to process your orders, deliver the products ordered and ensure that payment is made correctly.

The performance of a contract in accordance with Art. 6 para. 1 let. b GDPR is the legal basis for data processing for this purpose.

 

4. Sound and video recordings

We may occasionally make photographs, videos and sound recordings of you, on or in which you may appear, for example if you take part in an event, are in contact with our customer service department or receive advice by videoconference.

For security and evidential purposes, we also make video recordings in our stores and other premises. This may provide us with information about your behavior in the relevant areas. We only use video surveillance systems in certain clearly identified areas.

Image and sound recordings include, for example: recordings of video surveillance systems; photos, videos and sound recordings of customer and public events; photos, videos and sound recordings of courses, presentations, training courses, etc.; recordings of telephone and video-conference conversations (e.g. in customer service or customer advice).

 

5. Transmission of data to third parties

We only pass on your personal data if you have expressly consented to this, if we are subject to a legal obligation to do so or if it is necessary to assert our rights, in particular to make our rights arising from the contractual relationship.

In addition, we pass on your data to third parties insofar as this is necessary for the use of the website and the performance of the contract (including outside the website), in particular for the processing of your reservations. This includes the carrier responsible for shipping the ordered goods. Our web host Kreativ Media GmbH, Höschgasse 45, 8008 Zurich is a service provider to whom we transmit the personal data collected via the website, or who has or may have access to it. The website is hosted on servers in Switzerland. The purpose of data transmission is to provide and maintain the functionality of our site. This is our legitimate interest pursuant to Art. 6 para. 1 let. f GDPR.

If we advance the services, e.g. when paying on account, we may request creditworthiness data from an information office on the basis of mathematical and statistical processes in order to safeguard our legitimate interests. For this purpose, we transmit to the information office Swissbilling SA, Rue du Caudray 4, 1020 Renens the personal data necessary for a credit analysis and use the information received regarding the statistical probability of inability to pay for a reasoned decision on the justification, execution or termination of the contract. Solvency data may include probability values (scores) calculated on the basis of scientifically recognised mathematical and statistical processes and in particular include contact details in their calculation. Your interests deemed worthy of protection are taken into account in accordance with the legal provisions. Our legitimate interest in data processing pursuant to Art. 6 para. 1 let. f GDPR lies in the purposes mentioned above.

Finally, we transmit to the issuer and the acquirer of your credit card the information relating to it when paying by credit card on our site. If you choose to pay by credit card, you must enter all the necessary information. The performance of a contract in accordance with Art. 6 para. 1 let. b GDPR is the legal basis for the transmission of data in this case. Regarding the processing of your credit card information by these third parties, please also read the terms and conditions as well as the privacy policy of your credit card issuer.

 

6. Transmission of data abroad

We are also entitled to transmit your personal data to third-party companies (commissioned service providers) abroad for the data processing specified in this privacy policy. These companies are subject to the same level of data protection as we are. If the level of data protection in a given country does not correspond to the Swiss or European level, we establish a contract to ensure that the protection of your personal data always corresponds to that of Switzerland or the EU.

 

7. Cookies

Cookies make it possible, for various aspects, to make your visit to our site simpler, more pleasant and more useful. Cookies are files containing information that your web browser automatically saves to your computer's hard drive when you visit our site.

For example, we use cookies to offer you the shopping cart function on several pages and to temporarily store your information entered when you fill out a form on our site so that you do not have to enter it a second time when you visit another page. In addition, cookies can also be used to identify you as a registered user following your registration on our site. This saves you from having to log in again when you visit another page.

Most web browsers automatically accept cookies. However, you can configure your browser so that it does not store any cookies on your computer or that a message appears each time you receive a new cookie. 

Disabling cookies may prevent you from using all the features of our site.

We may use the following cookies and similar technologies:

Necessary cookies: these are cookies that are essential for using a website and its functions. For example, they prevent previously entered form data from being deleted when changing pages, or the contents of a shopping cart from being lost.

Performance cookies: performance cookies enable us to carry out analyses, gathering information on how a website is used. For example, we can observe the behavior of visitors to a website, measure loading times or the behavior of the site on different browsers. Thanks to these cookies, we are able to constantly improve the quality of our websites and the user experience.

Functional cookies: Functional cookies enable us to store certain data entered on our websites, so that you don't have to re-enter it (e.g. site, language, form data, etc.). These cookies increase the user-friendliness of our websites.

Marketing cookies: we use (or our partners use) these cookies to show you advertisements on our websites (or third-party websites) that are tailored to your browsing behavior and of interest to you.

 

8. Tracking tools

has. General

In order to properly present and continuously optimise our website, we use the audience analysis service of Google Analytics. Thus, we create pseudonymised usage profiles and use small text files stored on your computer ("cookies"). The information generated by the cookie about your use of this website is transmitted to the servers of the providers of these services and then stored and processed for us. In addition to the data indicated in section 1 below, we may receive the following information:

- navigation path taken by a visitor on the site,
- duration of the visit to the site or page,
- the page from which the visitor leaves the site,
- the country, region or city from which access takes place,
- device (type, version, color depth, resolution, width and height of the navigation window) and
- returning visitor or new visitor.

The information is used to analyse the use of the website, to compile reports on the activities of the website and to provide other services in connection with the use of the website and the Internet for the purposes of market research and the adapted presentation of this website. This information may also be transmitted to third parties in the event of a legal obligation or when these third parties are mandated to process this data.

b. Google Analytics

The provider of Google Analytics is Google Inc., a holding company of Alphabet Inc., headquartered in the United States. Before the data is transmitted to the provider, the IP address is abbreviated by activating IP anonymization ("anonymizeIP") on this website within member states of the European Union or in other signatory states to the Agreement on the European Economic Area. Google does not aggregate the anonymised IP address transmitted by your browser as part of Google Analytics with other data. Exceptionally, the full IP address is transmitted to a Google server in the USA and shortened there. In this case, we ensure through contractual guarantees that Google Inc. complies with a sufficient level of data protection. According to Google Inc., the IP address will not be associated with any other user data under any circumstances.

Further information about the audience analysis service used can be found on the Google Analytics website. To find out how to prevent the processing of your data by the audience analysis service, please visit the following address http://tools.google.com/dlpage/gaoptout?hl=fr.

 

9. Note on data transmissions to the United States

For the sake of completeness, we inform users whose domicile or registered office is in Switzerland that the United States is subject to surveillance measures by the United States authorities. These generally allow the storage of all personal data of persons whose data have been transmitted from Switzerland to the United States. This is done without differentiation, limitation or exception based on the aim pursued and without objective criteria to limit the access of the US authorities to the data and their subsequent use to very precise and strictly limited purposes likely to justify the infringement implied by access to and use of such data. In addition, we inform you that in the United States, there is no legal remedy for data subjects from Switzerland that allows you to have access to data concerning you and to obtain their rectification or erasure, nor effective judicial protection against general access rights of the American authorities. We explicitly draw the attention of the data subject to this legal and factual situation so that he or she can make an informed decision on the consent to the use of his or her data.

We inform users domiciled in an EU Member State that according to the EU, the United States - in particular because of the topics discussed in this section - does not have a sufficient level of data protection. Insofar as we have explained in this privacy policy that certain data recipients (e.g. Google) have their headquarters in the United States, we will ensure either through contractual regulations towards these companies, or through their certification under the EU-US privacy shield or Switzerland-US, that your data benefits from a reasonable level of protection with our partners.

 

10. Right to information, rectification, erasure and restriction of processing; right to data portability

You have the right to obtain, upon request, information relating to the personal data we store about you. In addition, you have the right to the rectification of erroneous data and the erasure of your personal data as long as there is no legal retention obligation or legal basis for us to process the data.

You are also entitled to demand the return of the data you have transmitted to us (right to data portability). On request, we also pass on the data to a third party of your choice. You have the right to obtain the data in a standard format.

You can contact us for the aforementioned purposes at the following email address [email protected]. We may ask you, at our sole discretion, for proof of identity to process your requests.

 

11. Data security

We use appropriate technical and organisational security measures to protect the personal data we store about you against manipulation, partial or total loss and against unauthorized access by third parties. Our security measures are constantly improved in line with technological advances.

You should always keep your access data confidential and close the browser window when you have finished your communication with us, especially if you are not the only person using the computer.

We also take data protection within our company very seriously. Our employees and the service providers we commission are subject to secrecy and compliance with the legal provisions on data protection.

 

12. Data retention

We only store personal data for as long as this is necessary for the use of the aforementioned tracking and analysis services as well as for further processing based on our legitimate interest. We keep the contractual data for a longer period since this is prescribed by the legal retention obligations. The obligations to retain that require us to retain data arise from the provisions relating to financial accounting and tax law. In accordance with these provisions, commercial communication, concluded contracts and accounting documents must be kept for a maximum of 10 years. As soon as we no longer need this data for the performance of the services, they will be blocked. Thus, the use of this data will be reserved for tax purposes and presentation of accounts.

 

14. How do we use profiling?

Profiling is the automated processing of purchase and behavioral data to create profiles that may reflect your interests and preferences. We then use these profiles to offer you products that are interesting and relevant to you. To this end, we evaluate your personal data such as basic personal data, contractual data, communication data, transaction and behavioral data, online identification or tracking data and traffic data, then interpret and combine them using recognized statistical and logical models. In particular, we use these evaluations to inform and advise you in a targeted manner about certain services or products. Profiling enables us to continuously improve our offers and adapt them to individual needs, to inform you and provide you only with those offers that meet your requirements, or to provide you with more efficient customer service support. Profiling also enables us to send you only the information and offers that are actually relevant to you. This means you benefit from discounts, can read personalized content in newsletters, apps and online stores (e.g. a tailor-made suite of articles and discounts) and only receive advertising that is of interest to you.

Version: 23.08.2023