Presentation

This pack allows you to benefit from personalized services, carried out by experts in home automation, IT and multimedia.

30-minute support pack by phone, remote handling (Zoho Assist), or email.

Service available in French, Swiss-German, German and English, by appointment from Monday to Friday from 09:00 to 12:00 and from 14:00 to 17:00.

Once the pack is purchased, you will receive an email with a link allowing you to book one of our technicians. The system will display the availability of our technicians and you can then simply choose the time slot that suits you. The intervention is usually planned for the next working day.

The services offered are:

• Distance learning
• Assistance in the commissioning and configuration of home automation boxes, IP cameras, video doormen, alarm systems, autonomous products (dingz, Shelly, etc.)
• Firmware update (OTA) update
• Help with scenario creation *
• IT services (port forwarding, Dyndns for remote access, etc.).
• Configuration of IP cameras and video doormen.
• Other services on request (contact us to validate the feasibility).

These services are available for products purchased from us or not, as long as they are listed on our site.

If the intervention requires remote handling, it is carried out using the secure Zoho Assist software.

* Scenario creation assistance is offered in graphical mode, for the following home automation controllers:

• Fibaro Home Center 2, Home Center 3, Home Center Lite, Home Center 3 Lite
• eedomus
• Homey and Homey PRO
• Zipabox
• Vera
• iRidi
• Aqara

About our technicians and engineers

We have specialized in home automation products and connected objects since 2010. These many years of experience make us the Swiss leader in the connected home (supply of home automation equipment for 2000 to 3000 homes each year throughout Switzerland).

Historically service-oriented, our technical team is composed of technicians and systems engineers able to work in German, Swiss-German, English and French.

Examples of services we provide on a regular basis

• Complete configuration of ip video doormen Doorbird or Akuvox
• Alarm system configuration AJAX, Somfy, etc.
• Creation of home automation scenarios for FIBARO, Homey, Shelly, dingz.
• Advanced integrations, for example to integrate the video stream of IP doormen or cameras into Ajax.
• Training for getting started with home automation boxes.

Other benefits

• On-site installation and configuration.
• Personalized advice for the choice of equipment and the follow-up of your project.
• etc.

Consult all our services

Terms and conditions applicable to the services

• The package must be ordered and paid on the site before performing the service.
• Time is counted by the minute.
• The package can be recharged via the purchase of a new pack.
• A package started is considered to be used. It cannot be reimbursed, even partially.
• Customers can ask to be called on their landline. We can also reach +41 21 519 01 79.
• This benefit excludes travel at home.
• It is your responsibility to book your service via the link that will be sent to you automatically after your order.
• The service can be carried out within 1 to 7 days of your contact (depends on our workload).
• The intervention is carried out under your responsibility. SDDS Sàrl can in no way be held responsible for any direct or indirect effect related to this service.